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Terms & Conditions

1.          CONTRACT These Terms and Conditions of Sale are for Customers (“You”) who request quotes, place orders, or submit tenders (“Orders”) to Branscombe (“Us”, “We”, “Our”). If you have any questions about these Terms and Conditions of Sale before confirming Your Order, please contact Us at info@branscombe.co.za. When We accept Your Order, a legally binding contract is established between You and Branscombe. A payment of 60% of the quotation value is required upon your acceptance of the quotation.

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2. ORDERS & QUOTATIONS Quotations remain valid for a period of 14 days. We prepare quotations based on the details and measurements supplied by you or your representative, such as a consultant, interior designer, or decorator. It is your responsibility to ensure the accuracy of the measurements and descriptions provided to us. You agree to thoroughly verify and confirm all measurements and descriptions of materials and textiles included in our quotations before finalizing your order. We disclaim any liability for inaccuracies related to measurements or descriptions of materials and textiles.

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3. CUSTOM ORDERS We offer custom designs and orders tailored to your specific requirements upon your formal written request. All specifications must be submitted to us within a reasonable timeframe to ensure timely delivery of your order.

 

4. ORDER AMENDMENTS After your order has been confirmed, any requests for changes must be communicated in writing. We cannot guarantee that the requested modifications can be accommodated. Any adjustments or alterations to products created at your request will be charged to you, with costs calculated based on our current rates for materials, labor, and transportation.

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5. TERMS OF PAYMENT A deposit of 60% of the quoted amount for your Order is required upon your acceptance of the quotation. Work on your Order will not commence until the deposit is reflected in our account. The total remaining balance must be settled prior to delivery if installation is not included. In cases where your Order involves the installation of goods, 40% of the remaining balance is due before delivery, while the final 10% is payable after the installation is completed. Any disputes regarding the goods or services, or any claims against us, shall not serve as a basis for withholding payment. All complaints, claims, or disputes will be addressed through the appropriate channels. Ownership of the goods will not transfer to you until we have received full payment of all amounts owed to Mezzanine Interiors, without any set-off, counterclaim, or other deductions, except as mandated by law.

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